Return Policy
Return Support — We provide reasonable return support for every official order. Our process follows clear and unified standards, helping you shop with confidence.
Item Condition — Items must remain in original, unused condition with all packaging, tags and accessories fully intact. Requests should be submitted within a reasonable period after delivery. Items that have been used, washed, altered or damaged after delivery are not accepted.
Application Process — Contact our customer service team with your order number and a clear return reason. We will review your request as soon as possible and send you official return instructions once approved. Please wait for confirmation before shipping the item back.
Shipping Preparation — Pack the item securely with all original contents included. A trackable shipping service is recommended for convenient delivery tracking. Keep the shipping receipt until the entire process is completed.
Quality Inspection — All returned items go through a standard quality inspection after arrival. The same criteria are applied to every request to ensure fair and consistent handling.
Final Resolution — Refunds are issued to the original payment method after inspection is passed. If you prefer an exchange for a different variant of the same item, you may mention this when applying. Exchanges are subject to current stock availability.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
Item Condition — Items must remain in original, unused condition with all packaging, tags and accessories fully intact. Requests should be submitted within a reasonable period after delivery. Items that have been used, washed, altered or damaged after delivery are not accepted.
Application Process — Contact our customer service team with your order number and a clear return reason. We will review your request as soon as possible and send you official return instructions once approved. Please wait for confirmation before shipping the item back.
Shipping Preparation — Pack the item securely with all original contents included. A trackable shipping service is recommended for convenient delivery tracking. Keep the shipping receipt until the entire process is completed.
Quality Inspection — All returned items go through a standard quality inspection after arrival. The same criteria are applied to every request to ensure fair and consistent handling.
Final Resolution — Refunds are issued to the original payment method after inspection is passed. If you prefer an exchange for a different variant of the same item, you may mention this when applying. Exchanges are subject to current stock availability.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.